Quick Answers to Your Questions!
My Account:
My Profile
Order Status
Order History
My Shipping Address
My Billing Address
Product Information:
Size Chart and Size Conversion Chart
What happens if an item is out of stock?
How do I know what size to choose?
Do your shoes run big or small?
I wear a 9 and a half. Should I purchase a size 9 or a size 10?
So can I get a catalog?
How do I take care of my leather shoes?
Pricing Info:
Do you offer Wholesale Pricing?
Is there Sales Tax? If so what percent and for whom?
Shipping Info:
What is the Status of my order?
How long does it take to ship my order?
How long does it take to receive an order?
Where are my shoes? Its Monday, I ordered my shoes on Friday and the site says 3 day delivery?
What happens if an item is out of stock?
What are the shipping costs?
Do you ship internationally?
Can I get the item(s) faster? (Ex Overnight, etc.)
Can you ship to a P.O. Box?
Can you leave the package at my front door or back door or with a door man?
Which Carriers are available to ship my order?
Did you receive my return?
Payment Info:
Which Credit Cards are accepted?
What happens if my card comes back declined?
Can I Pay by cash?
Can I pay by Cheque or money order? If so, how?
Can I place an order over the phone? I don’t like giving my credit card info online.
What is this charge on my credit card bill?
What name appears on my credit card statement?
Return Information:
HOW TO RETURN OR EXCHANGE AN ITEM(S)
Do you accept returns?
How long do I have to return my merchandise?
How do I return my merchandise?
Will you pay for return shipping?
Can you send me a return shipping label?
Are there any other exceptions to your return policy?
I can’t find my receipt?
Has it been 30 days yet?
Did you receive my return?
I returned my merchandise but I haven’t received a refund yet?
Exchange Information:
Do you accept exchanges?
How long do I have to exchanges my merchandise?
How do I exchange my merchandise?
Will you pay for return shipping?
Can you send me a return shipping label?
Are there any other exceptions to your exchange policy?
I can’t find my receipt?
Has it been 30 days yet?
Did you receive my return shipment yet?
I returned my merchandise but I haven’t received my exchange yet?
Money Back Guarantee:
Do you provide a money back guarantee?
Cancellation Information:
What is your cancellation policy?
How can I cancel my order?
Product Information:
What happens if an item is out of stock?
If an item that you ordered turns out to be out of stock, we will contact you via e-mail to see if you want a replacement. If we do not hear back from you within 24 hours we will refund you for the item that is out of stock and ship the rest of your order. We don't backorder any items.
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How do I know what size to choose?
The sizing chart can be found by clicking on "Customer Service", then click on “Size Charts”. View Size Chart and Conversion Chart
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Do your shoes run big or small?
Some of our shoes run true to size while others run a half a size small. When that is the case, it will be indicated on the product page.
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I wear a 9.5, should I purchase a size 9 or a size 10?
Good question. Our shoes run a little small so we always suggest moving up a size. Better safe than sorry!
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So can I get a catalog?
Sorry we do not have catalogs. All of our products can be found on our website.
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Pricing Info:
Do you offer Wholesale Pricing?
Sorry, we do not offer wholesale.
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Is there Sales Tax?
Tax is only charged if the order is being shipped to Florida.
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Shipping Info:
What is the Status of my order?
You can check the status of your order online. Simply click on the order status link. You can view our shipping schedule by clicking on the customer service link, then clicking on the shipping information link. View your order status
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How long does it take to ship my order?
UPS Ground orders ship out within 3 business days. All other UPS shipping methods will ship out same day if you get your order in by noon EST, otherwise they will ship the next business day.
View Shipping Schedule
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How long does it take to receive an order?
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Where are my shoes? Its Monday, I ordered my shoes on Friday and I ordered 3 day delivery?
3 day delivery means 3 business days (UPS does not deliver on weekends and holidays). So, if your order shipped out on Friday, then it will arrive by Wednesday at the latest. View Shipping Schedule
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What happens if an item is out of stock?
If an item that you ordered turns out to be out of stock, we will contact you via e-mail to see if you want a replacement. If we do not hear back from you within 24 hours we will refund you for the item that is out of stock and ship the rest of your order. We don't backorder any items.
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What are the shipping costs?
It depends on how much your items weigh and where you are located relative to the warehouse that’s shipping the shoes. Typical continental US shipments are about $9. Typical Hawaii and Alaska shipments are about $18.
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Do you ship internationally?
Sorry, right now we only ship to the USA.
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Can I get the item(s) faster? (Ex Overnight, etc.)
Yes, when you go to check out, you will have the option to choose UPS 3 Day Air, UPS 2 Day Air, or UPS Next Day Air. Orders placed by noon EST will be shipped the same day.
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Can you ship to a P.O. Box?
I'm sorry we are not able to ship to PO Boxes because we ship via UPS. Only the U.S. Post Office can ship to PO Boxes.
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Can you leave the package at my front door or back door or with a door man?
Please write these instructions in the “order notes” section during checkout. We will tell the Delivery Driver and if the Delivery driver feels it is safe, he will follow your instructions.
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Which Carriers are available to ship my order?
Right now, we ship exclusively with UPS.
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Did you receive my return?
Please click the Order Status link on our site. If we have processed your return, you will see a refund in your order history. Refunds and returns are usually processed on the Friday after they are received.
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Payment Info:
Which Credit Cards are accepted?
We accept Visa, MasterCard, Discover, and American Express.
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What happens if my card comes back declined?
When a card comes back declined the bank automatically places the money on hold. You will not be able to access those funds. There is nothing we can do to speed up the process and release the hold. Please do not keep trying to charge your card, each time you try to charge your card and it is declined, that money is placed on a temporary hold. If you try to process a $20.00 order five times, your account will show $100.00 in holds. The money will be released back into your account within about ten business days. I'm sorry, but there is nothing we can do about this.
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Can I Pay by cash?
I'm sorry, we only accept credit cards and money orders right now.
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Can I pay by Cheque or money order? If so, how?
It is much faster to pay with a credit card through our site, but we will accept money orders and certified checks. We don't accept personal checks though.
If you'd like to pay with a money order, we have some simple directions...
- Please go to your shopping cart and click checkout.
- Then choose your shipping method and click “continue”.
- The next page will be the payment page, please PRINT PAGE and mail it along with your money order to:
Pinup Shoes
Attn: New Orders
3350 NW Boca Raton Blvd., Suite B2
Boca Raton, FL 33431
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Can I place an order over the phone? I don’t like giving my credit card info online.
Yes! Please call and we will help you order quickly over the phone.
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What is this charge on my credit card statement?
The charge is for an order that was placed with your credit card. If you don't remember placing this order, we can look up the order for you. Please email sales@pinupshoes.com and include the full name on the card. We will reply with the order receipt. If your card was stolen or used fraudulently, we will refund your order.
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What name appears on my credit card statement?
A2Promotions
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Return Information:
Do you accept returns?
Yes, we accept returns with 30 days of purchase.
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How long do I have to return my merchandise?
You must return your merchandise within 30 days of purchase. Sorry, no exceptions.
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How do I return my merchandise?
It's simple! Click here for return and exchange instructions.
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Will you pay for return shipping?
Sorry, in order to keep our prices low, we do not pay for return shipping.
Click here for return and exchange instructions.
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Can you send me a return shipping label?
Sorry, we do not send pre-paid return shipping labels, except in the instance of an error on our part. For example, if we accidentally ship you the wrong pair of shoes, we will provide return shipping labels to you.
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Are there any other exceptions to your return policy?
Just one other exception…. We don’t accept returns on sale or clearance merchandise, or gift cards.
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I can’t find my receipt?
If you don’t have your receipt, please email sales@pinupshoes.com and we can resend your receipt.
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Has it been 30 days yet?
Your invoice or receipt should have the order date on it. You can also email sales@pinupshoes.com and we can look it up for you. Please include your name, order # and email in all inquiries.
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Did you receive my return?
Please click the Order Status link on our site. If we have processed your return, you will see a refund in your order history.
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I returned my merchandise but I haven’t received a refund yet?
Please email sales@pinupshoes.com and include your name and order number. We will promptly resolve the situation.
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Exchange Information:
Do you accept exchanges?
Yes, we accept exchanges with 30 days of purchase. However, it is easiest to process these cases as returns. Once you have been refunded, if there is something else you would like from our store, we suggest you open a new, separate, order.
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How long do I have to exchange my merchandise?
You must exchange your merchandise within 30 days of purchase. Sorry, no exceptions.
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How do I exchange my merchandise?
It's simple! Click here for return and exchange instructions.
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Will you pay for return shipping?
Sorry, in order to keep our prices low, we do not send pre-paid return shipping labels, except in the instance of an error on our part. For example, if we accidentally ship you the wrong pair of shoes, we will provide return shipping labels to you.
Click here for return and exchange instructions.
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Can you send me a return shipping label?
Sorry, in order to keep our prices low, we do not send pre-paid return shipping labels, except in the instance of an error on our part. For example, if we accidentally ship you the wrong pair of shoes, we will provide return shipping labels to you.
Click here for return and exchange instructions.
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Are there any other exceptions to your exchange policy?
Just one other exception…. We don’t accept returns on sale or clearance merchandise or gift cards.
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I can’t find my receipt?
If you don’t have your receipt, please email sales@pinupshoes.com and we can resend your receipt.
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Has it been 30 days yet?
Your invoice or receipt should have the order date on it. You can also email sales@pinupshoes.com and we can look it up for you. Please include your name, order # and email in all inquiries.
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Did you receive my return shipment yet?
Please click the Order Status link on our site. If we have processed your exchange, you will see a note in the "Customer Service Notes" section. If you are still wondering about your exchange, please email sales@pinupshoes.com.
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I returned my merchandise but I haven’t received my exchange yet?
Please email sales@pinupshoes.com and include your name and order number. We will promptly resolve the situation.
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Money Back Guarantee:
Do you provide a money back guarantee?
No. In order to keep our prices low, we do not offer a money back guarantee. However, if you don't like the item(s) for any reason, you can return the item(s) within 30 days of purchase and we will refund you for the cost of that item(s). We do not refund shipping costs nor do we offer pre-paid return shipping labels.
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Cancellation Information:
What is your cancellation policy?
We're happy to cancel if it hasn't shipped yet. Please email sales@pinupshoes.com to cancel your order. If the order has shipped already, then you can return the order as soon as you receive it and we'll issue a refund.
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How can I cancel my order?
We can cancel your order for you. Please email sales@pinupshoes.com to cancel.
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Have another question? Email sales@pinupshoes.com.
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Quick Links
Returns and Exchanges
Size and Conversion Chart
What is my Order Status?
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