Q. HOW LONG DOES IT TAKE TO SHIP MY ORDER?
Almost all orders ship within 1 business day and most orders ship the same day! View detailed shipping information here.

Q: HOW SOON WILL I GET MY ORDER?
Most orders arrive within 4 business days. Click here to view our shipping schedule.

Q: HOW CAN I TRACK OR SEE THE STATUS OF MY ORDER?
You can log onto our website at anytime to see the current status of your order. Simply click on the Order Status link. We will email your tracking number with 2 business days of your order.

Q: CAN I GET MY ORDER FASTER?
In order to keep our prices low, we only offer 3-Day Air shipping at this time. By doing this we are able to offer 3-Day Air for a flat rate of $9.99, no matter how much you purchase.

Q: IS YOUR SITE SECURE?
Yes, we take your security VERY seriously. We are on a secure server (SSL) so no need to worry.

Q: WHEN WILL MY CARD BE BILLED?
Immediately. Your card will be either authorized or declined upon transaction end. You will know then and there.

Q: CAN I USE PAY PAL?
Yes, just chose Paypal as your payment method when you are ready to check out. Then follow the simple directions.

Q: CAN I PAY BY CHECK OR MONEY ORDER
It is much faster to pay with a credit card through our site, but we will accept money orders and certified checks. We don’t accept personal checks though.

If you’d like to pay with a money order, we have some simple directions. Please go to your shopping cart and click checkout. Then choose your shipping method and click continue. The next page will be the payment page, please print that page and mail it along with your money order to:
Pinup Shoes
Attn: New Orders
15000 Commerce Parkway Suite U
Mt Laurel, NJ 08054

Q: WHAT HAPPENS IF AN ITEM IS OUT OF STOCK?
A: If an item that you ordered turns out to be out of stock, then we willl refund you immediately and notify you via email. We don't backorder any items.

Q: CAN I RETURN MY ORDER?
Yes, we have a very easy return policy.  Please read our return policy here.

Q: CAN I EXCHANGE MY ORDER?
Yes, our exchange policy is great too!  Please read our exchange policy here.

Q: DID YOU RECEIVE MY RETURN?
A: Please click the Order Status link on our site. If we have processed your return, you will see a refund in your order history.

Q: DID YOU PROCESS MY EXCHANGE?
A: Please click the Order Status link on our site. If we have processed your exchange, you will see a note in the "Customer Service Notes" section.

Q: WHAT IS MY TRACKING NUMBER?
A: Please click the Order Status link on our site. As soon as we have a tracking number, you will see the tracking number next to your order. We normally input tracking numbers within 1-3 business days.

Q: DO YOU SHIP INTERNATIONAL?
No, we only ship to the U.S. at this time. There are no additional charges for Canadian orders.

Q: DO THE LIGHT-UP SHOES TAKE BATTERIES? HOW DO THEY STAY LIT?
Yes, the light-up shoes come with batteries. They light up when someone walks or dances in them.

Q: MY SHOES DO NOT LIGHT UP?
Try to pull the Pleaser logo back to reveal the battery—make sure the battery is tight & secure. Sometimes they come loose during shipping. Once the batteries are tight, push it back down into the heel & replace the label. They should work after. If you still have a problem please contact support and we can issue a replacement.

Q: HOW LONG HAS PINUP SHOES BEEN IN BUSINESS?
4 years, we started in 2003.

Q: CAN I FAX AN ORDER IN?
Yes, please fax the order to 856.840.8330.

Q: DO YOU OFFER WHOLESALE?
No, at this time we do not offer wholesale.

Q: DO YOU CHARGE SALES TAX?
A: Tax is only charged if the order is being shipped to New Jersey. New Jersey sales tax is 7%.

Q: DO YOU ACCEPT CASH?
A: Sorry, we don’t accept cash at this time. It’s just not safe to send cash through the mail.

Q: DO YOU PROVIDE A MONEY BACK GUARANTEE?
A: Yes, if you don’t like the item we’ll be happy to refund your money. Just return the item back to us within 30 days of your order and we’ll issue a full refund. We just ask that you pay to ship the item back to us.

Q: WHAT IS YOUR CANCELLATION POLICY?
A: We’ll gladly cancel your order if it hasn’t shipped yet. If your order has already shipped, then you can simply write “Return to Sender” on the box when you receive it. Once we receive the returned item, we will refund you 100% of your order.

Please call us if you would like to cancel your order.

Have another question? Email sales@pinupshoes.com.